Booking & Payment Policy

Booking Confirmation

• To confirm a reservation, a deposit of 30% of the total tour cost is required.
• For Multi-Day Tours with accommodations, the outstanding balance must be settled no later than 30 days before the tour begins.
• For Day Excursions and Transfers, the remaining payment must be completed at least 14 days prior to the scheduled start date.

Payment Methods

• Payments are accepted via credit card, debit card, or other approved channels.
• Full payment must be completed before the tour commences.
• Any banking or transaction fees incurred are the responsibility of the client.

Late Payments

• If the final balance is not received by the specified deadline, Isle Journey reserves the right to cancel the booking.
• In such cases, cancellation charges will be applied in line with our Cancellation & Refund Policy below.

Cancellation & Refund Policy

Multi-Day Tours with Accommodations

Day Tours & Transfers

Cancellation by Isle Journey

If Isle Journey cancels a tour due to unforeseen circumstances (such as natural disasters, political instability, or safety concerns), guests will receive either a full refund or the option to reschedule at no additional cost.

Refund Policy

• Refunds will be processed within 14 working days of receiving the cancellation request.
• Refunds will be made using the same payment method used for the original booking.
• Any bank charges, transfer fees, or currency conversion costs will be deducted from the refund amount.

Non-Refundable Items

• Deposits made for special offers, discounted packages, or peak season reservations are non-refundable.
• Unused Services: No refunds will be issued for services not utilized (e.g., missed activities, early departures, or no-shows).
• Third-Party Costs: Expenses incurred for third-party services (such as hotels or transport providers) that are non-refundable under their own policies will not be reimbursed.